Employees
Offer comfortable and safe work environment, competitive compensation and benefi­ts to increase job satisfaction.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Labor relations communication (Periodically)
  • Employee Benefits &Compensation
  • Career Development and Employee Training
  • Labor Relations
  • Talent Recruit & Retention
  • Labor Practices & Human Rights
  • Operation Performance
  • Gender Equality
  • Conducted stakeholder questionnaire survey, issued 35 copies of survey for employees and the response rate was 100%.
  • Held 1 labor union conferences.
  • Held 2 meetings with Employee Welfare Committee.
  • Held 3 Award & Promotion Recognition Ceremony.
  • Held 4 Occupational Health & Safety Committee meetings.
  • 37 Announcements including Internal Promotion & Other in 2025.
  • First distribution of the employee satisfaction survey, 679 copies were issued, 355 questionnaires were returned, and employee coverage was 52%.Using a five-point scale, the overall satisfaction score was 3.54.
Meetings/ Labor union conferences (Irregularly)
Meeting with Employee Welfare Committee (Periodically)
General Manager e-mail (Real-time)
LINE group (Real-time)
Award & Promotion Recognition Ceremony (Quarterly)
Occupational Health & Safety Committee meetings
(Periodically)
Performance evaluations (Irregularly)
Stakeholders questionnaire survey (Annually)
Internal announcements (Irregularly)
Employee satisfaction surveys (Annually)
Consumers
We value consumer expectations; thus, we develop and launch products that meet the market demands. Through our food safety mechanism to ensure product quality to achieve our mission to provide food safety to all consumers.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Customer satisfaction surveys (Annually)
  • Customer Relations Management
  • Customer Privacy
  • Product and Service Responsibility
  • Compliance with laws and regulations
  • Supply Chain Management
  • Product Safety and Innovations
  • Average customer satisfaction: 87.8 out of 100, compared to the 2024 average score of 87.34, representing a slight increase of 0.53%.
  • Issued 48 copies of survey to consumers and distributors and the response rate was 85%.
  • Received 347 phone calls for customer service and customer complaints in 2025, compared to 160 in 2024, an increase of 116.9%.
  • 149 posts on Facebook and 7 video clips on YouTube, 65 posts on Instagram.
Stakeholders questionnaire survey (Annually)
0800 customer service toll-free line and order hotline
(Real-time)
FB fan page /Instagram/YouTube (Real-time)
Official website, Sustainable Development Section
(Irregularly)
Management
The management steers our business operations to navigate through the global development, policy changes, sustainability issues, and strategic planning toward sustainable development.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Stakeholders questionnaire survey (Annually)
  • Operation Performance
  • Product Safety and Innovations
  • Compliance with laws and regulations
  • Customer Relations
  • Occupational Health and Safety Management
  • Operation Performance Talent
  • Recruit & Retention
  • Issued 15 copies of survey to the management team and the response rate was 100%.
  • Annual Strategic Planning & Discussion & Annual Budget Forecast.
  • Weekly managerial meeting; monthly business operation meeting; quarterly business review; semi-annual operation meeting; senior management consensus camp; annual budget review meeting.
  • In 2025, a total of 22 new regulations have been added, primarily including 10 newly enacted items, 3 regulation revisions (including guides), 3 laboratory testing methods, and 6 updates to TAF documents.
Various business operation meetings (Irregularly)
LINE group (Real-time)
Award & Promotion Recognition Ceremony (Quarterly)
Various meetings (Irregularly)
Regulatory compilation & compliance (Irregularly)
Suppliers
We value the raw material quality provided by the raw material suppliers; thus, through transparent, fair practice and long-term partnerships, we can create mutual trust and alliance to share profits.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Strategic procurement (Irregularly)
  • Customer Privacy
  • Supply Chain Management
  • Compliance with laws and regulations
  • Customer Relations
  • Occupational Health and Safety
  • Management
  • Operation Performance Product Safety and Innovations
  • Supplier onsite visits & inspections: 30 times.
  • Issued 60 copies of survey to suppliers and the response rate was 90%.
Supplier strategic discussion (Irregularly)
Onsite visits and inspections (Irregularly)
Stakeholders questionnaire survey (Annually)
Shareholders/Investors
Emphasizes on company's operational performance, growth and sustainable developmental performance, which leads the company toward steady growth.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Annual Shareholders Meeting
  • Employee Benefits & Compensation
  • Career Development and Employee Training
  • Energy Consumption & Management
  • Corporate Governance
  • Talent Recruit & Retention
  • Operation Performance
  • Labor Relations
  • Held Annual Shareholders Meeting in May.
  • Issued 15 copies of survey to shareholders and the response rate was 73%.
  • Completed financial audit reports and shareholders' annual reports in compliance with regulations.
  • Investor conference hosted in September.
  • Sustainability report published in August.
Stakeholders questionnaire survey (Annually)
Financial statement reporting/ annual report
(Periodically)
Investor conference (Annually)
Set up a spokesperson hotline/ sustainability report
Website/ website contact link
Authorized Dealers
Our trusted strategic partners; we establish transparent, fair practice to promote our brand and products to create mutual profi­tability.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Held authorized dealer meetings (Irregularly)
  • Operation Performance
  • Product Safety and Innovations
  • Customer RelationsManagement
  • Customer Privacy
  • Compliance with laws and regulations
  • Product and Service Responsibility
  • Issued 22 copies of survey to Authorized Dealers and the response rate was 100%.
Veterinarian service calls (Real-time)
Salesperson site visits (Annually)
Stakeholders questionnaire survey (Annually)
Communities
Maintain effective communication and trustworthy relationship with the communities. Promote community development and ful­fill corporate social responsibilities.
Channels and Frequency Concerned Issues Target in 2025 Communication and Responses
Participated in community activities (Irregularly)
  • Community Involvement and Society Charity
  • Product and Service
  • Responsibility Air Pollution Control
  • Waste Management
  • Customer Relations Management
  • Total donations made in monetary and material goods estimated to be about NT$6,610,000.
  • Devoted 64 hours of volunteer service.
  • Internship: 1 school and total of 2 people.
  • Industry-Academia Strategic Alliance (including sponsorship): 2 schools.
  • Issued 20 copies of survey to communities and the response rate was 95.0%.
Fwusow Mart (Real-time)
Local schools strategic alliance (student internship &
school events sponsorships)(Winter /Summer Vacation,
Irregularly)
Community visits (Irregularly)
Stakeholders questionnaire survey (Annually)